Frequently Asked Questions.
While we strive to display product colors as accurately as possible, slight variations may occur due to differences in screen settings, lighting conditions, and other factors.
Yes, we provide a detailed size chart for all our products. This chart is available on a separate page on our website to help you find the perfect fit.
We believe in providing products that fit you perfectly. Therefore, we offer the option for customers to customize the size chart as per their requirements, and this service comes at no extra cost.
Yes, we do. We understand the desire to own unique items, so we offer customization services. You can order products with your logo and design.
We accept and ship orders to most countries worldwide. However, we do not ship to Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries due to restrictions and regulations.
We understand the excitement of receiving a new purchase. Therefore, we strive to ship our products within 5-7 Working days from the order date. We also provide tracking details so you can monitor your package’s journey.
We accept a wide range of payment methods to make your shopping experience convenient. You can pay using PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, or direct bank transfer (available only for customers in the USA). All transactions are securely processed to protect your payment information.
After placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service team.
All orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning any customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.
Yes, you can cancel your order within 24 hours of placement with a 25% deduction. Cancellations within 3 days incur a 50% deduction. Unfortunately, no cancellations are accepted after 3 days.
Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status.
Customers can return products within 20 days of delivery, provided the items are unused, unwrinkled, undamaged, and in resellable condition. Please note that customized items cannot be returned.
A 10% deduction will be applied to all returned products. Refunds will be processed within 5-7 days after we receive the returned product.
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
You can contact our customer service team via email at [email protected] or by filling out the contact form on our website. We are here to assist you with any inquiries or concerns.